returns + exchanges

Returns (and exchanges) made easy.

If something isn't right, we'll help you fix it.

What can be returned?
Items that are unworn, unwashed, undamaged, and still have their original tags. Final sale items and e-gift cards can't be returned or exchanged.

How long do I have?
30 days from the date your order shipped.

• Within 30 days: refund to your original payment method.
• 31 to 90 days: refund as an August People e-gift card (e-gift cards are final sale).
• After 90 days: returns aren't accepted.

How do I start a return?

1. Email service@theaugustpeople.com with your order number and the reason for your return.
2. Wait for our approval. Returns sent without approval may not be refunded.
3. Ship the item back with your packing slip to the address we send you.

Who pays for shipping?
You cover the cost of sending items back to us, and original shipping fees aren't refundable. For exchanges, we'll pay to ship your new item to you. If we sent you the wrong item or it's defective, we'll cover shipping both ways.

Can I exchange instead?
Yes, if we still have what you want. Sizes and styles sell out, so if your swap isn't available, we'll refund you or issue an e-gift card based on the timeline above.

My item arrived damaged or defective.
Email us as soon as possible and we'll make it right with a replacement or refund.