returns + exchanges FAQ

 

Can I return my item?

We want you to love your purchase! If something isn’t quite right, we’re happy to accept returns or exchanges on eligible items.

Items must be unworn, unwashed, undamaged, and have all original tags attached.

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How long do I have to return or exchange an item?

Returns and exchanges must be requested within 30 days of the order’s ship date.

• Within 30 days: Refunds will be issued to your original payment method.
• After 30 days: Eligible returns will be issued as an August People e-gift card.

Please note that e-gift cards are final sale and cannot be returned or exchanged.

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What items are eligible for returns or exchanges?

Eligible items must meet the following requirements:

• Unworn and unwashed
• Free from damage, stains, or signs of wear
• Original tags attached

The following items are not eligible for return or exchange:

• Final sale items
• E-gift cards

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What if my item is damaged or defective?

If your item arrives damaged or has a manufacturing defect, please contact us as soon as possible. We’ll work with you to find the best solution, including a replacement or refund when applicable.

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How do I complete a return?

To start a return or exchange:

1. Email us at service@theaugustpeople.com with your order number and reason for the return.
2. Wait for return approval before sending your item back.
3. Once approved, include your packing slip and ship the item to the provided return address.

Returns sent without prior approval may not be eligible for a refund.

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Who covers return shipping?

• Returns: Customers are responsible for return shipping costs.
• Defective or incorrect items: We will cover the cost of return shipping.

Original shipping fees are non-refundable.

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Can I exchange an item?

We’re happy to help with exchanges when inventory is available. Because sizes and styles may sell out, we cannot guarantee that your requested replacement item will be available.

If your preferred item is unavailable, we’ll issue a refund or August People e-gift card according to the terms above.