shipping FAQ
When will I receive my order?
We work hard to ship orders as quickly as possible. Orders are typically processed and shipped within 1 business day.
During busy periods, such as sales, new collection launches, and the holiday season, processing times may take 3–5 business days.
Please note that processing time is separate from transit time. Once your order ships, delivery times will depend on the shipping method selected at checkout.
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How do I track my order?
Once your order has shipped, you’ll receive an email with your tracking number. You can use this number to check your package’s progress.
Please keep in mind that tracking updates may take 24–48 hours to appear after your package has been shipped. The tracking information available to you is the same information we have access to.
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What if my package doesn’t arrive?
If your package shows as delivered but you have not received it, we recommend:
- Checking around your delivery area, including mailboxes, porches, and with neighbors.
- Contacting your local carrier or post office with your tracking number for additional assistance.
- If you believe your package was stolen, you may file a report with local authorities.
Once an order has been shipped and marked as delivered by the carrier, we are unable to guarantee replacement or reimbursement for lost or stolen packages. We will always do our best to help you locate your package and guide you through the next steps.
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How long do international orders take?
International orders are typically shipped via USPS or UPS. Delivery times are generally 7–21 business days, depending on the shipping method selected at checkout and the destination country.
Please note that international orders may be delayed due to customs processing. Any customs fees, duties, or import taxes are the responsibility of the customer.
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Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to update your shipping address. We cannot guarantee changes can be made once an order has been processed or shipped.
Customers are responsible for providing accurate shipping information at checkout.